Aqua Marina BlueDrive X Pro Water Propulsion Device - Double Battery

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make not of it when signing for delivery.  If your item(s) does arrive damaged, please send photos to Sales@Heilifeadventures.com and we will process an insurance claim on your behalf.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card that you use when placing your order.

To start a return, you can contact us at sales@heilifeadventures.com or hei4ts@gmail.com. Please note that returns will need to be sent to the following address: 535 W Battlefield, Springfield, Mo 65807 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@heilifeadventures.com or hei4ts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@heilifeadventures.com or hei4ts@gmail.com.

Hei Life Adventures Product Guarantee

At Hei Life Adventures, we are dedicated to ensuring your satisfaction and confidence in our products. We believe in the quality, durability, and performance of every item we offer. To demonstrate our commitment, we provide the following guarantee:

30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange. No questions asked.

One-Year Limited Warranty

Hei Life Adventures warrants that its products will be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. Should any issues arise, we will repair or replace the defective item at no additional cost.

Lifetime Customer Support

We stand by our customers and provide lifetime customer support for all our products. Our friendly and knowledgeable support team is available to assist you with any questions or concerns you may have throughout the life of your product.

Exclusions and Limitations

This guarantee does not cover:

• Damage caused by misuse, abuse, or neglect.

• Normal wear and tear.

• Unauthorized alterations or repairs.

• Loss or theft.

How to Make a Claim

To make a claim under this guarantee, please contact our Customer Support team at sales@heilifeadventures.comwith your order details and a description of the issue. We will guide you through the process and ensure a swift resolution.

Thank you for choosing Hei Life Adventures. Your trust and satisfaction are our top priorities.